Section 2: Training Programs in Maintenance

1. Supervisory training

1. All are trained when salaried and additional training is mandatory on a scheduled basis - 4 pts
2. All are trained when salaried and additional training is offered on an optional basis - 3 pts
3. The majority are trained when salaried - 2 pts
4. The majority are offered and attend training, which is offered on an infrequent or irregular basis - 1 pt
5. Few are given initial training and little or no additional training is provided - 0 pts

2. Planner Training

1. All planners/schedulers have been to one or more public seminars providing instruction on maintenance planning and scheduling - 4
2. All planners/schedulers are provided with a written training program for maintenance planning - 3 pts
3. All planners/schedulers receive 1-on-1 on-the-job training for at least 1 month - 2 pts
4. Planner/scheduler training is on the job - 1 pt
5. There is no planner/scheduler training program - 0 pts

3. Details of planner training subjects (add 1 point for each of the subjects covered, and 0 points if there is no planner training program)

1. Work order planning and execution
2. Material planning
3. Scheduling practices
4. Project planning

4. General quality and productivity training

1. Includes upper management, line supervision, hourly worker, support personnel - 4 pts
2. Includes upper management, line supervision, hourly workers - 3pts
3. Includes upper management, line supervision - 2 pts
4. Is for only upper management - 1 pt
5. No training program - 0 pts

5. Maintenance craft training

1. Training is tied to a pay and progression program - 4 pts
2. Formal job experience is required before employment and on-the-job training is provided - 3 pts.
3. Formal job experience is required before hire - 2 pts
4. Training is provided by on-the-job experience after hire - 1 pt
5. There are no formal training requirements for hire and no subsequent training is provided - 0 pts

6. Maintenance training intervals. Formal maintenance training is provided to ALL maintenance craft employees at the frequency of:

1. Less than 1 year - 4 pts
2. Between 12 to 18 months - 3 pts
3. Between 18 to 24 months - 2pts
4. Not to all employees, but to some in any of the above frequencies - 1
5. No training is offered - 0 pts

7. Format of maintenance training

1. Training is a mix of classroom and lab exercises- 4 pts
2. Training is all classroom - 3 pts
3. Training is all in lab or workshop environment - 2 pts
4. Training is all on the job - 1 point
5. No formal craft training program exists - 0 pts.

8. Training program instructors

1. Training is done by outside contract expert - 4 pts
2. Training is done by staff subject expert - 3 pts
3. Training is done by supervisors - 2 pts
4. Training is done by hourly workers - 1 pt
5. Training program does not exist - 0 pts

9. Quality and skill level of the maintenance work force

1. Perfect - 4 pts
2. Good (some improvement possible) - 3 pts
3. Fair (major improvement possible) - 2 pts
4. Poor (major improvement required) - 1 pt
5. Unsuitable - 0 pts

10. Quality and skill level of the supervisory group

1. Perfect - 4 pts
2. Good (some improvement possible) - 3 pts
3. Fair (major improvement possible) - 2 pts
4. Poor (major improvement required) - 1 pt
5. Unsuitable - 0 pts

Section 3: Maintenance Work Orders

1. What percent of maintenance man-hours are reported to a work order?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

2. What percent of maintenance materials are charged against a work order number when issued?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

3. What percent of total jobs performed by maintenance are covered by work orders?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

4. What percent of the work orders processed in the system are tied to an equipment/asset number?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

5. What percent of the work orders are opened under a priority that would be identified as emergency or urgent?

1. Less than 20% - 4 pts
2. 20 to 29% - 3 pts
3. 30 to 39% - 2 pts
4. Greater than 39% - 0 pts

6. What percent of the work orders are available for historical data analysis?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

7. What percent of the work orders are checked by a qualified individual for work quality and completeness?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

8. What percent of the work orders are closed within eight weeks from the date requested?

1. 100% - 4 pts
2. 75% - 3 pts
3. 50% - 2 pts
4. 25% - 1 pt
5. Less than 25% - 0 pts

9. What percent of the work orders are generated from the preventive maintenance inspections?

1. 80-100% - 4 pts
2. 60-79% - 3 pts
3. 40-59% - 2 pts
4. 20-39% - 1 pt
5. Less than 20% - 0 pts

10. Add 1 point for each of the categories you track by work orders?

1. Required downtime
2. Required craft hours
3. Required materials
4. Requestor’s name