PART ONE

Survey of Maintenance Management

Section 1: Maintenance Organizations

1. Maintenance organizational chart

1. Current and complete - 4 pts
2. Not complete or over 1 year old - 3 pts
3. Not current and not complete - 2 pts
4. None - 0 pts

2. Job descriptions are available for:

1. All maintenance positions (including supervisors) - 4 pts
2. All maintenance positions (except supervisors) - 3 pts
3. All maintenance supervisors (and no others) - 2 pts
4. Less than 50% of all maintenance positions - 1 pt
5. No job descriptions - 0 points

3. Maintenance supervisor to hourly maintenance employee ratio:

1. 8:1 to 12:1 - 4 pts
2. 13:1 to16:1 - 3 pts
3. Less than 8:1 - 2 pts
4. More than 16:1 - 1 pt
5. No shift maintenance supervisor - 0 pts

4. Maintenance planner to hourly maintenance employee ratio:

1. 15:1 to 20:1 - 4 pts
2. 10:1 to 14:1 - 3 pts
3. 21:1 to 25:1 - 2 pts
4. 26:1 to 30:1 - 1 pt
5. No planner or any ratio other than those listed above - 0 pts

5. Maintenance organizational assignments

1. Responsibilities fully documented - 4 pts
2. Responsibilities clear, good coverage, good dispatching - 3 pts
3. Informal supervision and coordination, some gaps in job coverage - 2
4. Maintenance reports to production/operation - 1 pt
5. Unclear lines of authority, jurisdictional - 0 pts

6. Maintenance organization effort and attitude:

1. Excellent, pride in workmanship at all levels - 4 pts
2. Steady work rate, professional operation - 3 pts
3. Average work pace, only a few complaints - 2 pts
4. Only occasional good efforts, frequent job delays, many complaints - 1
5. Constant disagreements within maintenance organization and between maintenance and operations/production/facilities - 0 pts

7. Maintenance shop/work area locations:

1. Perfect - 4 pts
2. Good (some improvement possible) - 3 pts
3. Fair (major improvement possible) - 2 pts
4. Poor (major improvement required) - 1 pt
5. Unsuitable or nonexistent - 0 pts

8. Maintenance shop/work area layouts:

1. Perfect - 4 pts
2. Good (some improvement possible) - 3 pts
3. Fair (major improvement possible) - 2 pts
4. Poor (major improvement required) - 1 pt
5. Unsuitable or nonexistent - 0 pts

9. Maintenance tools/equipment quality and quantity:

1. Perfect - 4 pts
2. Good (some improvement possible) - 3 pts
3. Fair (major improvement possible) - 2 pts
4. Poor (major improvement required) - 1 pt
5. Unsuitable or nonexistent - 0 pts

10. What percent of maintenance personnel are tied to a pay incentive plan based on output?

1. All - 4 pts
2. 90% or more - 3 pts
3. 75% or more - 2 pts
4. 50% or more - 1 pt
5. Less than 50% - 0 pts